Impact

Turning Quality, risk and operational discipline into measurable business outcomes.Quality should do more than maintain compliance. It should strengthen execution, reduce risk, improve visibility and help the business grow with control.

Outcomes

Stronger control, faster execution, audit readiness, scalable growth and clearer leadership decisions.Business value for prospective organisations• Lower regulatory and supplier risk
• Driving Operational Efficiency and Sustainable Cost Optimisation
• Faster investigations and closure
• Better audit and market readiness
• Scalable training and governance

Quality Snapshot

75% reduction in NCR investigation & completion time91% of CAPAs closed to KPI — 23% improvement93% of documents reviewed to KPI — 36% improvement100% of NCRs logged within 48 hoursZero critical external-audit observations1,602 training activities  at a 90.33% completion rate

End-to-End UDI Traceability Project

Want to know more, then clink the link below.

• End-to-End UDI-Traceability Project Case Study-Shahil Link

Led and project-managed the development of an end-to-end UDI and traceability architecture — moving beyond a label-only solution to connect supply chain, enterprise systems, laboratory workflows and regulatory reporting across the full product and sample lifecycle. I brought Quality, Compliance, Supply Chain, Digital/IT, Laboratories and external partners into one cross-functional programme, with standards-led design, phased implementation, validation, change control, partner readiness and business continuity built in from the outset.Outcome: a scalable global model designed to strengthen regulatory readiness, traceability and recall capability, improve data integrity and operational visibility, and support future market expansion.Strategic Quality Leadership • UDI/GS1 • Systems Integration • Risk & Validation • Cross-Functional Delivery.

Quality Corner — From Quality Culture to Performance Excellence

Want to know more, then clink the link below.

• Quality Corner Selected Evidence 2022/3 Link

Created and evolved an internal Quality communication initiative that made Quality practical, visible and owned across the business — using clear, engaging content to strengthen teamwork, accountability, continuous improvement and smarter use of resources.The series progressed from Quality culture and corrective action, through standardisation, efficiency and accountability, into Performance Excellence — connecting strategy execution, KPI discipline, process excellence, high-performing teams, dynamic thinking and organisational sustainability.Culture → Continuous Improvement → Process Excellence → Performance Excellence
Quality Culture • Team Build • Continuous Improvement • Resource Optimisation • Performance Excellence • Thought Leadership

Pacific Edge Limited

• Home >> Pacific Edge Link

Integrated Quality Leadership — Building a 5-year Quality roadmap and scaling one framework across functions, entities and markets.
**Digital Quality Modernisation — ** Balancing organisational capability, resources and governance through systems, processes, and data-led Quality performance.
Enterprise Quality Transformation — ISO 9001 → ISO 13485/14971 and a future-ready global IVD Quality framework..
Strategy → Market — translating Quality and Regulatory strategy into phased pathways for FDA, IVDR and international
market access..

Quality Assurance Manager | 2022–Present
Biotechnology • Medical Devices • Diagnostics
Transformation Impact: Built the Quality platform for scale — ISO 13485 certification • global market expansion • integrated NZ–US governance • digital Quality modernisation • future FDA/IVD readiness

Argenta Manufacturing Limted

• Argenta AnimalHealth Global CRO/CDMOLink

Integrated Quality Leadership — Building a 5-year Quality roadmap and scaling one framework across functions, entities and markets.
**Digital Quality Modernisation — ** Balancing organisational capability, resources and governance through systems, processes, and data-led Quality performance.
Enterprise Quality Transformation — ISO 9001 → ISO 13485/14971 and a future-ready global IVD Quality framework..
Strategy → Market — translating Quality and Regulatory strategy into phased pathways for FDA, IVDR and international
market access..

Quality Assurance Manager | 2022–Present
Biotechnology • Medical Devices • Diagnostics
Transformation Impact: Built the Quality platform for scale — ISO 13485 certification • global market expansion • integrated NZ–US governance • digital Quality modernisation • future FDA/IVD readiness

Marico South Africa

• Marico SA Link

Quality Systems Transformation — Built a more sophisticated, risk-based QMS with structured SOPs, electronic Quality controls and stronger governance across manufacturing operations.
Regulatory → Business Readiness — Advanced South African regulatory-registration activities and supported a third-party manufacturer through its own registration pathway, strengthening external-manufacturing capability and compliance.
Product & Manufacturing Quality — Strengthened stability, raw-material, packaging and laboratory standards while providing Quality oversight across production, warehousing, product development and contract manufacturing.
Risk, Safety & Environmental Transformation — Simplified and formalised chemical, leakage, damaged-product, destruction and hazardous-waste processes, supported by practical staff training and stronger environmental controls.

Responsible Pharmacist / Quality Manager Equivalent | 2018–2019
FMCG • Cosmetics • Personal Care • Healthcare Manufacturing
Transformation Impact: Built and modernised the site Quality operating model.QMS • regulatory-registration progress • stronger contract-manufacturing governance • product & material standards • risk-based environmental and operational controls

DSV Healthcare

• DSV > Our Solutions > Industry Solutions> Healthcare Logistics - Link

Integrated Quality & Distribution Governance — Embedded risk-based GMP/GDP Quality across pharmaceutical storage and distribution, strengthening audit readiness, validation, CAPA, training and operational control.
Supplier & Service Performance — Built a structured supplier evaluation model linking critical vendors to Quality, contractual and SLA performance requirements.
Operational Resilience & Capacity Strategy — Connected business-impact assessment, BCP, preventative maintenance and facility planning to strengthen asset reliability, capacity and continuity of supply.
Quality → Healthcare Access — Applied regulatory, operational and risk thinking to a Department of Health distribution initiative designed to improve medicine access and reduce patient waiting times.

DSV Healthcare
Responsible Pharmacist / Quality Manager Equivalent | 2016–2018
Pharmaceutical Logistics • Warehousing & Distribution • GMP/GDPTransformation Impact: Modernised Quality and operational control across healthcare distribution
Risk-based GMP/GDP governance • supplier performance • audit & validation readiness • business continuity • asset resilience • innovative medicine-access pathways

Outside Work

Away from Quality, I value family, good food, travel and time with the people who matter most. I also enjoy experimenting with cooking and anything involving a barbecue or smoker.

Pickleball with the family

Pickleball has become a fun way for me to spend time with my family. We enjoy getting out on court, sharing a few rallies and having a laugh together. It’s a great way to stay active

Growth & Perspective

My career has taken me across pharmaceuticals, healthcare logistics, manufacturing, biotechnology, diagnostics and medical devices — and across different countries, organisations and stages of business maturity.

Continuous Learning

I remain curious about Quality, technology, operational excellence, leadership and how organisations can work smarter — particularly where systems, people and data intersect.

People First

I believe strong performance starts with people. I value trust, accountability, coaching and giving people the confidence and autonomy to succeed.

Resilience & Adaptability

My career has taken me across pharmaceuticals, healthcare logistics, manufacturing, biotechnology, diagnostics and medical devices — and across different countries, organisations and stages of business maturity.